Before you begin
A couple of things to know before setting up AutoPay:
The amount you choose must be equal to or more than your minimum monthly repayment.
If you choose a weekly or fortnightly AutoPay frequency, we base your AutoPay payments on a 4-week month. For example:
Monthly repayment = $5000
Fortnightly repayments = $2500
Weekly repayments = $1250
Any extra AutoPay payments go into redraw and help reduce your interest. For example, where you have three fortnights or five weeks in a month. See below for an example.
If your loan is joint, unless you’ve changed account permissions, all co-borrowers need to approve the setup or any changes. We’ll send them an email, and they can confirm by logging into their app.
Setting up AutoPay
1. Log in to your Unloan app.
2. Select your Unloan, listed under Accounts.
3. Click the Set up AutoPay button and proceed to Get Started.
4. Choose your payment account—this is where your repayments will be debited from.
5. Select your start date.
6. Pick your repayment frequency (weekly, fortnightly, monthly) and select your amount.
Note: Your payment amount can’t be less than your minimum repayment or the amortised amount for your chosen frequency.
7. Review and confirm the Direct Debit Request Service Agreement. If everything looks good, click ‘Confirm'.
Making changes to your AutoPay
1. Log in to your Unloan app.
2. Select your Unloan, listed under Accounts.
3. Click AutoPay Debit to view your current arrangement.
4. Select Change AutoPay.
5. Select your start date, repayment frequency & amount. The amount you choose must be equal to or more than your minimum monthly repayment.
6. Confirm changes.
Cancelling your AutoPay
1. Log in to your account, either in the app or the web.
2. Select your Unloan, listed under Accounts.
3. Click AutoPay Debit to view your current arrangement.
4. Select Cancel AutoPay.
5. Confirm your request.
Need help?
The easiest way
Log in and reach out via live chat.
Prefer email or phone?
No problem. You can also contact us:
Email: [email protected]
Phone: 1300 630 000