What is behavioural information?
Behavioural information involves measuring and tracking patterns in the way an individual moves, behaves, or interacts with their device. This can range from how a person holds and moves a device, such as a mobile phone, to how their fingers tap the screen and the force of their taps.
What behavioural information is Unloan collecting?
Unloan is collecting behavioural information about the way you interact with your devices while using the Unloan app. This includes information about how you interact with your devices such as typing speed, keystroke patterns and mouse movement to help identify potential fraud.
Why does Unloan require this information?
Unloan collects behavioural information to help detect suspicious cyber activity and financial crime to combat fraud and scams, such as identity theft.
How does the collection of my behavioural information protect me from scams and fraud?
A customer's behavioural information allows Unloan to help identify habits and patterns of how that customer typically interacts with their device. Deviations from these habits and patterns may be a sign a customer’s accounts have been compromised or that someone else is using their devices.
Is my behavioural information and data collected by Unloan safe?
The way that you interact with the Unloan app is used to help identify if a third party is in control of your banking. All behavioural information we collect is held by our trusted third party in a de-identified form to help maintain your privacy.
What if I don’t consent to my behavioural information being collected?
Your behavioural information will only be collected when you are using the Unloan app. If you don’t consent to this information being collected, you won’t be able to use the Unloan app. Already have a home loan with us and want to opt out? Reach out via live chat or email us at [email protected].