Got a call, text, email or social media message that feels unusual?

Pause before you act. Scammers often create a sense of urgency to pressure people into making quick decisions.

Taking a moment to stop and think can help you spot the warning signs.

If you're unsure whether a message or phone call is genuine, contact us directly through the Unloan app or our website.

Don't use contact details or links provided in the message you've received.

If something doesn't feel right:

It's always better to be cautious.

We'll never ask you to:

If anyone asks you to do any of the above and claims to be from Unloan, it's a scam.

Sometimes we'll need to get in touch to confirm your identity or check details on your account.

Keeping your information up to date helps us meet our Know Your Customer (KYC) obligations and helps keep your account secure. It also means we can contact you quickly if we detect suspicious activity.

Even when we contact you, we'll never ask you to transfer money, share your screen or tell us your passwords.

Behavioural information helps us understand how you normally use your device, such as how you type, tap or interact with your phone.

We use this information to help detect unusual activity that could indicate fraud, scams or identity theft.

It's one of the ways we work behind the scenes to help keep your account secure.

You can learn more about behavioural information and how it's used in our Privacy Policy.

If you think you've been targeted by a scam or notice suspicious activity on your account, message us in the Unloan app as soon as possible.

You can also: