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Important links for vulnerable customers
Important links for vulnerable customers

All the links for vulnerable customers to access and contact are below.

Updated over a week ago

Financial Difficulty

Offers free and confidential services from professional financial counsellors to help you tackle your debt problems.

Domestic and Family violence

24 hour confidential telephone and online counselling support.

24 hour confidential telephone and online counselling support for men.

Telephone and online counselling service for LGBTIQ individuals impacted by domestic and family violence.

Confidential counselling service for male perpetrators of violence wanting to address and change their behaviours.

Older Australians

Provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged-care services subsidised by the government.

COTA can connect older people to different support services

National Seniors can connect older people to different support services

Supports older people in resolving conflict and preventing elder abuse. Provides a range of mediation and counselling services for families, as well as financial counselling.

Family and relationships

Provides counselling and family dispute resolution (mediation) to broken families.

24 hour confidential telephone and online counselling.

Connects carers with support services and provides short-term counselling.

Online and phone service that provides information to carers. Gateway also provides home modification services.

Provides support for LGBTQI families.

Mental health

24 hour counselling for those experiencing poor mental health such as anxiety or depression.

24 hour crisis support and suicide prevention service.

A telephone counselling service available 24/7 for men with relationship or family concerns.

Online counselling for kids and young teenagers.

Government and legal services

Independent community legal centres that provide free and accessible legal and related services to everyone. You can find state-based NACLC links on their website.

Providing you with tools to help you manage your money, plan, invest, or pay off debt.

Information on Government initiatives and payments such as Centrelink, Medicare, Child Care.

Protects the rights of older people. Provides telephone advice, advocacy, legal advice and educational services

A government scheme to ensure that people with a disability have the support they need.


Information and advice about refugee law and processes.

Australian Red Cross provides information about advocacy, relief and support services for vulnerable people in need and helps to connect migrants with essential support services.


Links customers to counselling services nationwide.

Government – Bereavement Assistance 132 300

Information on payments available when a partner, child or person someone cares for has died.


Australia's peak industry body for non-government disability service organisations. Collectively, 1,000 NDS members operate several thousand services for Australians with all types of disability. Refer to website for contact phone numbers in each state.

Natural disaster

SES assistance in floods and storms 132 500

Serious Illness

A confidential service for anyone looking for cancer information or support. The line is open Monday to Friday, 9am to 5pm (cost of a local call, except from mobiles).

Contact to speak with a registered nurse or locate a general practitioner.

Provides free education and information sessions on advocacy services for older people and those with disabilities, such as rights and responsibilities within the aged- and community-care sectors.

Advocates for people living with all types of dementia, and for their families and carers. Provides support services, education and information.

Improving the quality of life of patients and their families facing the problem associated with life-threatening illness.


Counselling Online – Drug and Alcohol Support

Online support and referrals to relevant state based counselling services.

Counselling, information and support for individuals and partners, families affected by gambling.

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