What to expect during settlement
Once your home loan is approved, our team will get in touch to explain the process and help you sign and upload the required documents. After that’s completed, they’ll confirm your settlement date.
If you applied with a co-borrower, each borrower needs to log in using their own email address to sign the documents.
What documents will I need?
To keep things moving, you’ll need to upload:
A discharge form from your current lender
A copy of your building insurance (unless your property is covered under a strata scheme)
We’ll take it from here
Once we’ve got everything, we’ll work directly with your current lender to book your settlement for the earliest possible date. We’ll keep you updated along the way.
How Long Does Settlement Take?
Settlement can take up to 15 business days from when your discharge form is sent, depending on your lender’s processing timeframe.
How do I track my settlement status?
Once your settlement is underway, our team will look after the process and keep you updated via email and SMS.
You can also track your progress anytime by logging into app.unloan.com.au. From there, you’ll be able to:
View your settlement status
Chat with our team if you need help
Do I keep paying my current lender?
Yes, keep making repayments to your current lender until your Unloan refinance is complete, unless you’ve arranged something different., If you miss a payment, this could lead to fees from your current lender or impact your credit score.
If you’re unsure of your obligations, check with your lender to confirm.
What if I have a shortfall?
A shortfall happens when the loan amount we’ve approved for your refinance is less than what’s needed to pay off your current home loan.
This gap can be caused by a few things—like extra fees from your current lender (discharge, early termination or settlement agent fees), or interest that’s built up since your last repayment.
Here’s what to do:
If the shortfall is under $10,000 we’ll ask you to transfer the amount to an account held by FMS, our settlement agent by 2pm (AEST) so settlement can go ahead as planned.
If it’s over $10,000 our team will guide you through the next steps.
What happens after settlement?
We’ll send you a ‘Settlement Completion’ email with a breakdown of your settlement details. If you have questions about the payout figure, it’s best to contact your previous lender directly.
Within 24 hours, you’ll be able to log into your account to access any available redraw funds.
Need help?
The easiest way
Log in and reach out via live chat.
Prefer email or phone?
No problem. You can also contact us:
Email: [email protected]
Request a callback: 1300 630 000