Step 1: Review and accept your loan contract and the National Mortgage Form
Digital States
If your property is in New South Wales, Victoria, Queensland, South Australia or the ACT, you’ll be asked to log in at app.unloan.com.au to digitally sign your loan contract and the National Mortgage Form. If you applied with a co-borrower, make sure each of you logs in separately to complete your part. Once signed, you’ll need to email through your discharge authority and insurance certificate, if relevant. You can then move on to Step 2
Paper States
If your property is in Western Australia, Tasmania or the Northern Territory, log in at app.unloan.com.au to review and accept your Unloan loan contract. If you applied with a co-borrower, make sure each of you logs in separately to complete your part.
Once your loan contract is accepted, our team will send your new National Mortgage Form in the post with a return envelope.
You will need to:
Sign in the ‘Mortgagor Execution’ section where your name is printed
Have your signature witnessed by an eligible witness.
Return both copies of the form in the return envelope.
Email your completed discharge form and a copy of your building insurance certificate to [email protected].
Do I need a witness to sign?
Not if you’re signing electronically.
If you’re signing paper documents for a property in Western Australia or Tasmania, a witness is required. They must:
Be over 18
Not be a party to the mortgage
Be able to identify you
Confirm you signed voluntarily
Your witness can be a friend, neighbour, lawyer, or family member (as long as they’re not on the mortgage and meet the above criteria).
For Northern Territory properties, your witness must be an acceptable qualified witness. Our settlement agent will provide you with a list of qualified witnesses.
Step 2: We’ll coordinate settlement
If refinancing, once we’ve got everything, we’ll work directly with your current lender to book your settlement for the earliest possible date. We’ll keep you updated along the way.
If you’re purchasing, we’ll work with your conveyancer to confirm your settlement date.
Need help?
The easiest way
Log in and reach out via live chat.
Prefer email or phone?
No problem. You can also contact us:
Email: [email protected]
Request a callback: 1300 630 000