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How do I make a complaint?
How do I make a complaint?

Share your feedback and let us know how we can do better.

Updated over a week ago

If you like to provide us feedback on your experience, whether it be about ways to improve, express dissatisfaction with any of our products, team, or complaint resolution process. We value your feedback and are committed to addressing your concerns.

You can contact us in any of the following ways:

SMS: +614 88 844 877

Phone: 1300 630 000

Monday to Friday 8am - 8pm AEDT

Saturday & Sunday 10am – 6pm AEDT

For details on our complaint handling procedure and policy, please visit

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