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My address is not being accepted in the Unloan application process, how can I fix this?
My address is not being accepted in the Unloan application process, how can I fix this?

We provide steps on how to amend the issue of our application process not recognising the address you provided.

Updated over a month ago

If your address is flagged as invalid during the application, please try the following steps:

  1. Re-enter your address and remove any extra characters and spaces.

  2. Ensure the address is spelt correctly and include the complete suburb details (i.e. Balmain East, Balgowlah Heights, Kingswood Park).

  3. If the problem persists, please clear your device's cache and try again.

If you’re experiencing further issues, you can contact us in any of the following ways:

Phone: 1300 630 000

We're available to live chat:

Monday to Friday 8am - 6pm AEDT

Saturday & Sunday 10am – 6pm AEDT

This article is intended to provide general information only. It does not have regard to the financial situation or needs of any reader and must not be relied upon as financial product advice. Please consider seeking financial advice before making any decision based on this information.‍

Unloan is a division of Commonwealth Bank of Australia.

Applications are subject to credit approval, satisfactory security and you must have a minimum 20% equity in the property. Minimum loan amount $10,000, maximum loan amount $10,000,000, and total borrowings per customer across all Unloan loans is $10,000,000. (For purchase loans a minimum 10% equity is required - however a Lenders Mortgage Insurance (LMI) premium and higher interest rate apply. In some cases, depending on the property’s location or type, an LMI premium may also be required for LVR between 70.01% to 80%). For loans with Lenders Mortgage Insurance (LMI) the minimum loan amount is $10,000, maximum loan amount is $3,000,000 and total borrowings per customer across all Unloan loans is limited to $3,000,000).

Unloan offers a 0.01% per annum discount on the Unloan Live-In rate or Unloan Invest rate upon settlement. On each anniversary of your loan’s settlement date (or the day prior to the anniversary of your loan’s settlement date if your loan settled on 29th February and it is a leap year) the margin discount will increase by a further 0.01% per annum up to a maximum discount of 0.30% per annum. Unloan may withdraw this discount at any time. The discount is applied for each loan you have with Unloan.

*At Unloan, we do not charge any annual, application, banking, account, transaction, late or exit fees. In certain circumstances you may be required to pay a Lenders Mortgage Insurance (LMI) premium. Learn more about why this is applied and how it works. Government fees may also apply. Learn more about government fees here. Your current lender may charge an exit fee when refinancing.

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