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Important Information
Important Information

Our legal information. All in one place.

Updated over a week ago

Banking Code of Practice
The Banking Code of Practice sets out appropriate standards for dealing with customers.

Complaints Policy
Something wrong? Tell us, so we can make things right.

Consumer Data Right Policy
Describes the data available for you to share, how to share your data, what we do with the data we collect, and how to make a complaint.

Consumer Data Right Product Data APIs
Provides information for developers to access Unloan product data made available under the Consumer Data Right.

External support services
When you need some extra support and care, there are government and community services that may be able to support you.

Financial Difficulty
We all may experience financial hardship at some time. Getting support is important – and we’re here to help.

How we manage security
As a provider of financial services, we recognise how important it is to help protect user privacy and security.

Our Reference Rates
Our home loan reference rates for owner occupier and investor home loans

Privacy Policy
This policy describes how your personal information is handled by Unloan.

Target Market Determination - Unloan Variable Home Loan
This document describes the type of customers for whom Unloan is most appropriate, and how Unloan is made available to our customers.

Unloan App Terms
Terms and Conditions for use of the Unloan App

Unloan Direct Debit Request Service Agreement
The terms and conditions that apply when you set up Autopay.

Unloan Home Loan Terms and Conditions
The usual Terms and Conditions for our home loans

The terms and conditions that apply to your access and use of our website.


Applications are subject to credit approval, satisfactory security and minimum deposit requirements. Full terms and conditions will be set out in our loan offer, if an offer is made.

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