During the challenging time following a loved one's passing, managing numerous tasks and decisions can be daunting. At Unloan, we are here to provide guidance with your loved one’s home loan account to help ease this difficult period.
Here’s how to initiate the process in three simple steps:
Email us at [email protected] at your earliest convenience to notify us of your situation or print and complete the linked form and return to us as instructed on the form.
Our team will secure your loved one’s home loan account to prevent unauthorised access by suspending any loan-related activities and redraw access from the deceased party’s log in credentials.
If you’re new to Unloan, we’ll need to verify your identity to protect the security and integrity of the home loan account.
Information from your loved one’s home loan account will only be disclosed to:
An Authorised Estate Representative meeting our ID requirements, or
A solicitor with a representation letter.
If you have any questions, please contact us [email protected]. We’re here to help support you through the process during these difficult circumstances.