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My address is not being accepted in the application process, how can I fix this?
My address is not being accepted in the application process, how can I fix this?

We provide steps on how to amend the issue of our application process not recognising the address you provided.

Updated over a week ago

If your address is flagged as invalid during the application, please try the following steps:

  1. Re-enter your address and remove any extra characters and spaces.

  2. Ensure the address is spelt correctly and include the complete suburb details (i.e. Balmain East, Balgowlah Heights, Kingswood Park).

  3. If the problem persists, please clear your device's cache and try again.

If you’re experiencing further issues, you can contact us in any of the following ways:

SMS: +614 88 844 877

Phone: 1300 630 000

We're available to chat:

Monday to Friday 8am - 8pm AEDT

Saturday & Sunday 10am – 6pm AEDT

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