The privacy and security of your personal information is important to us. We've streamlined our identity verification process to be as secure and digital-friendly as possible. Here is everything you need to know about the Unloan identity verification process.
We accept two forms of identification:
Australian Driver's Licence
Australian Passport
We use these forms of identification to cross-check your details against government records to verify your identity.
When submitting your details, please ensure:
You enter your full name and date of birth as they appear on your legal documents
You check that all document numbers are entered correctly
After your identity is initially verified, we'll proceed to confirm the authenticity of the individual submitting the information to prevent any fraudulent activity.
The Unloan Verification of Identity Process in two simple steps
Take a photo of your ID against a plain background with good lighting to ensure clarity.
Take a photo/selfie of yourself against a plain background with good lighting
If you're unable to take a photo/selfie, you can ask someone to assist you with this step.
Alternative verification methods are available for manual identity confirmation if required, please contact our Support team who can assist you with this.
If you experience any other issues, our Support Team are here to help. You can contact us in the following ways:
Email: [email protected]
SMS: +614 88 844 877
Phone: 1300 630 000
We're available to chat:
Monday to Friday 8am - 8pm AEDT
Saturday & Sunday 10am – 6pm AEDT