The privacy and security of your personal information is important to us. We've streamlined our identity verification process to be as secure and digital-friendly as possible. Here is everything you need to know about the Unloan identity verification process.
We accept two forms of identification:
Australian Driver's Licence
Australian passport
We use these forms of identification to cross-check your details against government records to verify your identity.
When submitting your details, please ensure:
You enter your full name and date of birth as they appear on your legal documents
You check that all document numbers are entered correctly
After your identity is initially verified, we'll proceed to confirm the authenticity of the individual submitting the information to prevent any fraudulent activity.
The Unloan verification of identity process in two simple steps
Take a photo of your ID against a plain background with good lighting to ensure clarity.
Take a photo/selfie of yourself against a plain background with good lighting
If you're unable to take a photo/selfie, you can ask someone to assist you with this step.
Alternative verification methods are available for manual identity confirmation if required, please contact our Support team who can assist you with this.
If you experience any other issues, our Support Team are here to help. You can contact us in the following ways:
Email: [email protected]
Phone: 1300 630 000
We're available to live chat:
Monday to Friday 8am - 6pm AEDT
Saturday & Sunday 10am – 6pm AEDT
This article is intended to provide general information only. It does not have regard to the financial situation or needs of any reader and must not be relied upon as financial product advice. Please consider seeking financial advice before making any decision based on this information.
Unloan is a division of Commonwealth Bank of Australia.
Applications are subject to credit approval, satisfactory security and you must have a minimum 20% equity in the property. Minimum loan amount $10,000, maximum loan amount $10,000,000, and total borrowings per customer across all Unloan loans is $10,000,000. (For purchase loans a minimum 10% equity is required - however a Lenders Mortgage Insurance (LMI) premium and higher interest rate apply. In some cases, depending on the property’s location or type, an LMI premium may also be required for LVR between 70.01% to 80%). For loans with Lenders Mortgage Insurance (LMI) the minimum loan amount is $10,000, maximum loan amount is $3,000,000 and total borrowings per customer across all Unloan loans is limited to $3,000,000).
Unloan offers a 0.01% per annum discount on the Unloan Live-In rate or Unloan Invest rate upon settlement. On each anniversary of your loan’s settlement date (or the day prior to the anniversary of your loan’s settlement date if your loan settled on 29th February and it is a leap year) the margin discount will increase by a further 0.01% per annum up to a maximum discount of 0.30% per annum. Unloan may withdraw this discount at any time. The discount is applied for each loan you have with Unloan.
*At Unloan, we do not charge any annual, application, banking, account, transaction, late or exit fees. In certain circumstances you may be required to pay a Lenders Mortgage Insurance (LMI) premium. Learn more about why this is applied and how it works. Government fees may also apply. Learn more about government fees here. Your current lender may charge an exit fee when refinancing.