All Collections
Applying for Unloan
Unloan's identity verification process: How-to Guide
Unloan's identity verification process: How-to Guide

Learn about our identity verification process and how to verify your identity in the Unloan application process.

Updated over a week ago

The privacy and security of your personal information is important to us. We've streamlined our identity verification process to be as secure and digital-friendly as possible. Here is everything you need to know about the Unloan identity verification process.

We accept two forms of identification:

  1. Australian Driver's Licence

  2. Australian Passport

We use these forms of identification to cross-check your details against government records to verify your identity.

When submitting your details, please ensure:

  • You enter your full name and date of birth as they appear on your legal documents

  • You check that all document numbers are entered correctly

After your identity is initially verified, we'll proceed to confirm the authenticity of the individual submitting the information to prevent any fraudulent activity.

The Unloan Verification of Identity Process in two simple steps

  1. Take a photo of your ID against a plain background with good lighting to ensure clarity.

  2. Take a photo/selfie of yourself against a plain background with good lighting

If you're unable to take a photo/selfie, you can ask someone to assist you with this step.

Alternative verification methods are available for manual identity confirmation if required, please contact our Support team who can assist you with this.

If you experience any other issues, our Support Team are here to help. You can contact us in the following ways:

SMS: +614 88 844 877

Phone: 1300 630 000

We're available to chat:

Monday to Friday 8am - 8pm AEDT

Saturday & Sunday 10am – 6pm AEDT

Did this answer your question?