Verifying your identity
We take your privacy seriously. That’s why we’ve made our identity check simple, secure, and 100% online.
To verify your identity, you’ll need two forms of ID:
Your Australian driver licence
Your Australian passport
We’ll use these to cross-check your details with government records, like the DVS (Document Verification Service) and with various credit reporting bodies..
Here’s how it works:
Take a clear photo of your ID against a plain background with good lighting.
Take a selfie in the same way—plain background, good lighting.
If your camera isn’t working, try enabling it in your browser settings. Still stuck? Clear your cache and cookies or try a different browser. Or just jump on live chat, we’re here to help.
Need help?
The easiest way
Log in and reach out via live chat.
Prefer email or phone?
No problem. You can also contact us:
Email: [email protected]
Request a callback: 1300 630 000