All Collections
Applying for Unloan
When entering my name during the application process, it says invalid, how can I fix this?
When entering my name during the application process, it says invalid, how can I fix this?

We provide steps on how to amend the issue of our application process not recognising the name you provided.

Updated over a week ago

If your name is flagged as invalid during the application, please try the following steps:

  1. Clear the name field and re-enter your name, ensuring no extra characters are included.

  2. Check for and remove any spaces after your name.

  3. For double first names or surnames, enter them without a space. You can let your dedicated Lending Specialist know when you’re contacted about your application, and they can amend this for you.

  4. If the problem persists, please clear your device's cache and try again.

If you’re experiencing further issues, you can contact us in any of the following ways:

SMS: +614 88 844 877

Phone: 1300 630 000

We're available to chat:

Monday to Friday 8am - 8pm AEDT

Saturday & Sunday 10am – 6pm AEDT

Did this answer your question?